Customers For Life
What is the purpose of a business? Every time I ask this question to people, the immediate answer that I get back is, “To make a profit.” In my opinion, this answer is wrong. The real purpose of a business is to create and keep a customer. If a business successfully creates and keeps customers in a cost-effective way, it will make a profit while continuing to survive and thrive. If, for any reason, a business fails to attract or sustain a sufficient number of customers, it will experience losses. Too many losses will lead to the demise of the enterprise. Customers for Life - What does that mean exactly? It means being constantly dedicated to doing the right thing for our customers. Simply put, it means we want to keep our customers for life. Anyone can sell a tool to a customer but we expect more from our team – we expect them to go above and beyond to provide not just average service, but to provide exceptional service – every time. It requires dedication. It requires commitment. And we will continue to work to earn Customers for Life in every aspect of our business.
GRIP was incorporated by Charles Amash in 1980 and has grown into one of the regions top suppliers of tools and general merchandise. Located just south of Grand Rapids, Michigan, GRIP features a 200,000 sq ft state of the art warehouse facility including a 2,000 sq ft product showroom. GRIP carries a product line of over 1,500 specialty hand tools, household items, automotive, air tools, wood working, and general merchandise. With its proven track record of excellence in supplying retail hardware clients with innovative products, timely fulfillment, and world class customer support, the ideal solution to your tool needs in Grip-On-Tools.
1. To honor God in all we do
2. To help people develop
3. To pursue excellence
4. To grow profitably
Our journey is fully satisfying our customers requirements through a process of continuous improvement. It’s a long term commitment aimed at continuously improving the way we work, providing a safe work environment, managing our business processes and supplier selection. It is our goal to posture our company for market expansion, thereby providing improved job security and quality of life for all.
Our goal is to provide QUALITY merchandise at competitive prices and exceptional service. Our primary business mission is to provide you with the highest quality products combined with outstanding service.
We are committed to being very aggressive in our attitude towards quality and customer service, primarily since we want to be ranked as the “best” in our business. Quality is not just another goal; it is our basic strategy for survival and future growth.
Our customers demand and warrant a high quality product, it is our responsibility to give them what they want. If we don’t, they will find someone that will. If customer requirements are unclear, then it is our job to seek out a better understanding of their requirements and/or specifications. If we fail at any time, then we must determine what went wrong and assure that it doesn’t happen again.
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Due to factors beyond the control of BundysGarage, it cannot guarantee against unauthorized modifications of this information, or improper use of this information. BundysGarage assumes no liability for property damage or injury incurred as a result of any of the information contained in this video. BundysGarage recommends safe practices when working with power tools, automotive lifts, lifting tools, jack stands, electrical equipment, blunt instruments, chemicals, lubricants, or any other tools or equipment seen or implied in this video. Due to factors beyond the control of BundysGarage, no information contained in this video shall create any express or implied warranty or guarantee of any particular result. Any injury, damage or loss that may result from improper use of these tools, equipment, or the information contained in this video is the sole responsibility of the end user and not BundysGarage nor any of it’s subsidiaries.